Continuity of care for new members
Let us assist you with ensuring any care you are currently receiving is transitioned smoothly to Health Net.
- Confirm your doctor is in our network
- Transition existing medical and/or behavioral health care
Are you currently receiving medical treatment?
If you or family member(s) are enrolling in an HMO plan and are currently receiving ongoing medical treatment or treatment from a non-participating provider, call the dedicated customer contact center for CalPERS at 1-888-926-4921 as soon as possible. A representative will help you determine if you're eligible for Continuity of care assistance (COCA).
Are you currently receiving behavioral health care?
If you (or a covered family member) are currently receiving mental health services or substance use disorder treatment (inpatient or outpatient), please call Managed Health Network, LLC (MHN) as soon as possible at 1-888-926-5108. If your current provider is not an MHN network provider, we will connect you with a care manager who will carefully review your situation and arrange for medically appropriate continuity of your care to an MHN participating provider.
Health Net Customer Support