Contact Us

Contact Us
BenefitContact Information
Health Net Member ServicesGeneral benefit questions or issues
711 (TTY)

Send a secure message
Behavioral Health & Substance Abuse ProgramsHealth Net's Behavioral Health customer service

1-855-322-3185 (TTY/TDD - Hearing assistance)
For questions or help with authorizations, referrals and transition of care.
OptumRX (pharmacy benefits)Customer Care

for questions and information about benefits.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit AT&T Traveler for a list of country access codes.)
  2. After the prompts, dial toll-free 1-888-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations UnitReport any fraud or suspected fraud issues