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Benefit Contact Information
Health Net's Customer Contact Center

General benefit questions or issues.

711 (TTY)

Send a secure message

Behavioral Health & Substance Abuse Programs MHN customer service

1-855-322-3185 (TTY/TDD - Hearing assistance)
For questions or help with authorizations, referrals and transition of care.
OptumRX (pharmacy benefits) Customer Care

for questions and information about benefits.
Call Health Net from outside the United States
  1. Dial the AT&T USADirect access number for the country you are calling from. (Visit for a list of country access codes).
  2. After the prompts, dial toll-free 1-888-552-3971 to be connected to our main customer service system.
Health Net's Special Investigations Unit Report any fraud or suspected fraud issues.